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Viewpoint: GDPR and its big impact on call centers - Pittsburgh Business Times

Pittsburgh Business Times

Viewpoint: GDPR and its big impact on call centers
Pittsburgh Business Times
GDPR poses unique challenges for call center operations. For one, telephone representatives must be clear and unambiguous asking callers for their consent to record, process and retain any personal data. This consent can be withdrawn at any time by an ...


Charter Spectrum closes Cheyenne call center, cuts 60 jobs - Seattle Times

Charter Spectrum closes Cheyenne call center, cuts 60 jobs
Seattle Times
CHEYENNE, Wyo. (AP) — Charter Spectrum has closed its Cheyenne call center, laying off 60 workers. Connecticut-based Charter Communications, which operates locally as Spectrum, is the nation's No. 2 cable company, with roughly 92,000 employees ...


Charter Spectrum closes Cheyenne call center, cuts 60 jobs | Local ... - Wyoming Tribune

Wyoming Tribune

Charter Spectrum closes Cheyenne call center, cuts 60 jobs | Local ...
Wyoming Tribune
CHEYENNE – Charter Spectrum gave employees little-to-no notice when it closed its Cheyenne call center this week, laying off 60 people.
Charter Spectrum Closes Cheyenne Call Center - K2 RadioK2 Radio

all 2 news articles »

ID Goes Inside Grainger's Largest Contact Center - Industrial Distribution

ID Goes Inside Grainger's Largest Contact Center
Industrial Distribution
This is why I felt fortunate to get a behind-the-scenes look at Grainger's Janesville, WI Contact Center in early May. There, I was able to see the MRO products distribution giant's four-story facility where tens of thousands of customer orders and ...


Attalus sells call center business to Appleton firm - BizTimes.com (Milwaukee)

BizTimes.com (Milwaukee)

Attalus sells call center business to Appleton firm
BizTimes.com (Milwaukee)
Attalus is based in the Technology Innovation Center at the Milwaukee County Research Park. Founded by Peter Walker in 2001, it offers both business communications solutions and call center infrastructure setup using a widespread system called Genesys.


To stay competitive, US call centers are training workers to be super agents - CNNMoney

CNNMoney

To stay competitive, US call centers are training workers to be super agents
CNNMoney
It has also been happening in the service sector. US companies have shipped thousands of call center jobs to countries like India and the Philippines, where labor is cheap and English skills are good enough to answer basic questions from halfway around ...