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Dallas Lighthouse for the Blind provides call center workers ... - Charlotte Observer

Charlotte Observer

Dallas Lighthouse for the Blind provides call center workers ...
Charlotte Observer
Al Rodriguez spends most of his work day on the phone as part of a call center operator affiliated with the Dallas Lighthouse for the Blind.

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8x8 Enhances its Virtual Contact Center Solution - UCStrategies

8x8 Enhances its Virtual Contact Center Solution
UCStrategies
8x8 has announced several enhancements and new capabilities for the 8x8 Virtual Contact Center (VCC) solution. With the new capabilities, global midmarket and enterprise customers can gain a better understanding of their customers' pain points, respond ...


Which Comes First: The Contact Center Site Visit or the RFP? - Business 2 Community

Which Comes First: The Contact Center Site Visit or the RFP?
Business 2 Community
The same must be said when you're looking to build a strategic partnership with a new contact center outsourcer. Before you sign that contract, due diligence is required to make sure it's the right fit. The contact center RFP is essential, of course ...


Annese CEO: Acquisition By ConvergeOne Brings Cisco Call Center ... - CRN

CRN

Annese CEO: Acquisition By ConvergeOne Brings Cisco Call Center ...
CRN
Clifton Park, N.Y.-based Annese, No. 226 on the 2017 CRN Solution Provider 500, gives ConvergeOne an immediate presence in the Northeast.

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Solving Contact Center Woes With Customer Engagement - Entrepreneur

Entrepreneur

Solving Contact Center Woes With Customer Engagement
Entrepreneur
Given their experiences with them, customers may believe (or at least hope) that call centers are a thing of the past. When asked to describe call center experiences, many customers share stories about rudeness, unhelpful attendants or employees who ...


Is the Future of the Contact Center in the Cloud? - Top Tech News

Top Tech News

Is the Future of the Contact Center in the Cloud?
Top Tech News
DMG Consulting conducted a worldwide benchmark study regarding cloud-based applications, channels, and satisfaction in Q3 2013. This study of 169 enterprise, contact center, IT, operations, and sales and marketing executives, managers, and leaders in ...