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Five9 Delivers Cloud-Based Contact Center Solution to a Large ... - Business Wire (press release)

Five9 Delivers Cloud-Based Contact Center Solution to a Large ...
Business Wire (press release)
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software for the enterprise contact center market, today announced that it has been selected b.

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Here's How Big Data Can Help Boost Efficiency in Your Call Center - MarTech Advisor

MarTech Advisor

Here's How Big Data Can Help Boost Efficiency in Your Call Center
MarTech Advisor
Big Data revolution gets underway, helping companies of any size to deliver better services. In this article, Yana Yelina, Technology Writer, Oxagile, explains how custom martech solutions empowered by Big Data analytics can improve efficiency within a ...


Builds on Digital Commerce Momentum with Services and Customer Wins for Contact Center Solutions - Business Wire (press release)

Builds on Digital Commerce Momentum with Services and Customer Wins for Contact Center Solutions
Business Wire (press release)
WALTHAM, Mass.--(BUSINESS WIRE)--ModusLink Corporation, a wholly owned subsidiary of ModusLink Global Solutions Inc. (NASDAQ: MLNK), a leading global provider of digital and physical supply chain solutions, has been experiencing growth in its digital ...

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Understanding messaging and chatbots in the omnichannel contact center - VentureBeat

VentureBeat

Understanding messaging and chatbots in the omnichannel contact center
VentureBeat
It seems like publications and business owners everywhere are talking about the rise of chatbots. Businesses are supposed to deploy chatbots, consumer gadgets are implementing intelligent systems, and some even say our jobs will be displaced by bots in ...



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