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VA Plans To Open Third Veterans Crisis Line Call Center - Task & Purpose

Task & Purpose

VA Plans To Open Third Veterans Crisis Line Call Center
Task & Purpose
The Department of Veterans Affairs will open a third call center in the fall to handle an anticipated increase in calls to the veterans crisis hotline. The call center will be located on the VA campus in Topeka, Kansas, the VA said late Wednesday.


The rise of the chatbot in the contact center - Economic Times

Economic Times

The rise of the chatbot in the contact center
Economic Times
In a typical contact center scenario, an agent requests a customer to wait for an issue resolution. Any slight delay or a short-of-best response, and the customer may look elsewhere to solve the problem. Even switch over to a competitor. As businesses ...


Veterans crisis line to open third call center - News - Stripes - Stars and Stripes

Stars and Stripes

Veterans crisis line to open third call center - News - Stripes
Stars and Stripes
The Department of Veterans Affairs will open a third call center in the fall to handle an anticipated increase in calls to the veterans crisis hotline.

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Google News
Inside CSRA's FEMA response strategy - Washington Technology

Washington Technology

Inside CSRA's FEMA response strategy
Washington Technology
4, FEMA awarded a potential $95 million task order to CSRA for call center services out of its Bossier City, La.-based technology service center. FEMA had only kicked off the acquisition process just days before the award, Sally Sullivan, CSRA's ...


SpendEdge Releases Procurement Research Report for the Contact Center Outsourcing Market - Business Wire (press release)

Business Wire (press release)

SpendEdge Releases Procurement Research Report for the Contact Center Outsourcing Market
Business Wire (press release)
LONDON--(BUSINESS WIRE)--Global procurement intelligence advisory firm, SpendEdge, has announced the release of their 'Contact Center Outsourcing Procurement Research Report.' The insights and data in this report provide a strategic analysis of the ...

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