Call Center Services - Telephone: 1-800-776-4448
MPC Call Center
"MPC Call Center presents news and articles about our center and the entire the call center and contact center industry."

Call Center & Contact Center News Stories & Articles

MPC Call Center News:

Call Center & Contact Center Articles

Call Center & Contact Center In The News:

The Path to Zero: Why Contact Center Attrition is the Key to the Customer Experience - Customer Think

The Path to Zero: Why Contact Center Attrition is the Key to the Customer Experience
Customer Think
By taking a fresh look at the contact center and shifting the focus to agent engagement, brands can empower representatives to deliver on the promise of a great customer experience. Here are three ways companies can lay the groundwork and become ...


Study suggests the body is central to identity manipulation in call ... - Phys.Org

Study suggests the body is central to identity manipulation in call ...
Phys.Org
New research highlights the politics of 'identity work' where Indian call centre workers manipulate their cultural identities to sell a global service.

and more »

BRIEF-Silverfleet sells Competence Call Center to Ardian - Reuters

BRIEF-Silverfleet sells Competence Call Center to Ardian
Reuters
... * CCC provides outsourced customer care and BPO services in 28 languages, offering its clients a highly flexible combination of on-shore and near-shore solutions Source familiar with the deal says that CCC valued at more than 200 million euros ...



Google News
Cuyahoga County's call centers for Medicaid to be expanded for food stamps - cleveland.com

cleveland.com

Cuyahoga County's call centers for Medicaid to be expanded for food stamps
cleveland.com
In January, the Department of Health and Human Services, with the support of the state, launched a pilot call center program at the Virgil E. Brown Neighborhood Family Service Center. The phone number was not advertised, but was included in renewal ...


Teleperformance in Portugal Receives Top Recognition from Contact Center World - Business Wire (press release)

Teleperformance in Portugal Receives Top Recognition from Contact Center World
Business Wire (press release)
Since 2009, Teleperformance in Portugal has received over 50 awards from Contact Center World, the largest contact center and customer engagement association, including: Best Technology Innovation - Internal Solution, Best Use of Social Media in a ...

and more »